OASIS CARE’s Coffee Machine care service

OASIS CARE provides customers with services related to coffee machines, including cleaning, repair, and maintenance management.

Our expertly trained team of OASIS CARE technicians provide a full range of coffee machine care services, from routine maintenance and damage repairs to cleaning coffee machine parts.

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Integrated Coffee Machine Management System

1. Coffee machine repair service

Spending a little time on routine inspection and maintenance on your coffee machine is essential to ensuring quality and performance. If you encounter one of the following problems, contact us for repairing estimate advice:

  Incorrect amount of coffee: If your machine makes too much or too little coffee compared to the original setting, it may be due to program set-up modifications or changes.

  Failure during extracting: If the machine has problems such as water leakage, does not dispense regularly or has other problems during operation, it must be checked and repaired immediately.

  The coffee taste was not as good as before: If the coffee made has a strange smell or does not reach the desired taste, it may be having a machine problem or need to be cleaned carefully.

  The coffee machine makes unusual noises: it can surprise and worry you. At first, the machine works smoothly, but suddenly makes unpleasant sounds. This may be caused by worn or malfunctioning parts inside the machine. If it is not repaired in a timely manner, this condition can lead to more serious damage, even causing the coffee machine to stop working completely.

In addition to the 4 errors that mentioned above, there are many errors that when operating the machine for a long time will often encounter the following problems:

  • The steam wand does not emit steam or comes out weakly.
  • The water no longer hot or the water heating rate slower than before.
  • Coffee leaks down to the handle during extraction.
  • The machine won’t turn on.
  • The coffee extraction nozzle is clogged, so there is little or no extraction.
  • And some other errors…

Don’t worry if you encounter any issues with your device that are not mentioned above! We are committed to making sure that we can resolve your issue quickly at the most reasonable cost! Regular inspection and maintenance of the machine is essential to ensure the machine always operates well and extend its lifespan. Please contact us immediately for support and repair of your coffee machine.

2. Basic package of 800.000VND/month -include 1 Coffee machine (Free 1 Coffee grinder)

Additional charge for extra coffee grind is 100,000 VND/ Each*
  Cleaning Group head: 1- 2times/month.

  Cleaning Shower Screen: 1-2 times/month

  Cleaning Diffuser: 1-2 times/month

  Replace Gasket: Free for replacing gasket for 1st time, from 2nd pay for cost of gasket to replacement only without labor cost.

  Replacing water filters: Just pay the cost of water filters that need to be replaced. No labor cost.

  Repairing Coffee machine: In case of part need to change, charge for the spare part only without any labor cost. If machine could not repair at the site, our company will rent and install the another coffee machine for free while machine repairing at company.

  The Overhaul: 1 time for free within period of contract (1 year). we rent OASIS’s coffee machine with discount (50%) price during Overhaul (around 1 week required)

3. Coffee Machine Overhaul Service: Contact us for consultation

 Duration: 2 weeks

 Discount on machine rentals during the overhaul period.

 Disassemble parts and components of the coffee machine for inspection, cleaning, and replacement of damaged parts and components.

 Use biological chemicals to remove calcium deposits inside the boiler and copper pipes, polishing the copper components to a shine.

 Clean accumulated coffee residues on the grouphead.

 Clean, inspect, or repair and replace components such as the flow meter, pressure sensors, temperature sensors, and safety relays to ensure all components operate efficiently.

Clean and treat dust and rust on the machine frame and casing.

6-month warranty commitment.